Customer Success Representative
Description
At FunnelAI, we are bringing new thinking into sales process by connecting our customers with their prospects in real-time.

The ideal candidate will be responsible for customer sucess and retention and providing a world class service. You need to be brilliant problem solver, quick learner, self starter, and excellent communicator with a passion for startups.

We’re looking for highly motivated, customer centric, forward thinking individual interested in helping our customers to grow their business rapidly.

This position requires an individual who is not afraid to try new solutions, interacting with users on social platforms, being creative in responding to social posts, and helping our customers with training on leveraging FunnelAI within their team.

Responsibilites
- Strong interpersonal skills, including the ability to actively listen to the customer and be able to provide guidance in helping them convert more prospects into sales.
- Excellent organisational/time management skills; able to discern priorities from urgencies and able to work under tight deadlines and pressure
- Outstanding and consistent follow through until full resolution of the customer’s issue
- Excellent problem solving and decision-making skills - able to make good judgments by balancing the needs of the customer as those of the company
- Detailed oriented and analytical; while also being able to look at the bigger picture
- Curious and self-motivated
- Target oriented
- Strong multitasking skills
- Fluent in English
- Highly skilled in social media platforms, engaging and responding to users on social platforms

Key Qualifications
- Experience in a customer facing role, providing effective customer focused solutions and handling challenging situations
- Experience with social media platforms including undertanding of indepth know-hows in various social media platforms
- Extremely self-motivated with a diligent work ethic
- High level of integrity and strong commitment to building a successful company
- Ability to work independently as well as part of a team in a fast paced environment
- Adept computer skills including proficiency with Google Office Suite

Location
San Antonio, TX